Legal
Privacy Policy
Introduction
Welcome to Makers of Home (“Makers of Home”, “we”, “our”, or “us”).
Makers of Home designs, manufactures, and installs modular kitchens, wardrobes, and built-in furniture in Bengaluru. It is a brand of Nanak Home Collections.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use:
- The Makers of Home website (www.makersofhome.com)
- The request form for a free design and quotation
- WhatsApp conversations with our business number
By using our services, you agree to the practices described in this Privacy Policy.
Where applicable, we process personal data in accordance with India’s Digital Personal Data Protection Act (DPDP Act) and other applicable privacy laws.
Information we collect
Information you provide
We may collect information that you voluntarily provide, including:
- Name
- Mobile phone number
- Email address
- Project type (for example, 2 BHK Flat)
- Locality and pin code
- Notes about what you are planning
- A layout photo, if you choose to upload one
- Messages you send us on WhatsApp, including photos you share there
We do not create an account or password for you. The website request form is verified with a one-time password (OTP) sent on WhatsApp.
Automatically collected information
When you use the website, our hosting logs may record:
- IP address
- Browser type
- Date and time of the request
- Pages requested
We use this to run and protect the site, not to build advertising profiles.
Payment information
This website does not take card payments. If a project proceeds, any payment is arranged separately. We do not store complete credit card or payment card details on our servers.
How we use information
We use information to:
- Respond to a request for a free design and quotation
- Verify your mobile number with an OTP sent on WhatsApp
- Visit, measure, design, and quote for your home when you ask us to
- Continue a conversation on WhatsApp if you write to us there
- Alert the studio when a new enquiry arrives
- Keep a count of requests (shown on the website as a number, not as your name)
- Detect abuse of the form (for example, automated submissions)
- Comply with legal obligations
We save enquiry details to contact you about your project, and for nothing else.
WhatsApp communications
If you message our WhatsApp business number, or choose WhatsApp from the website, we may use WhatsApp to:
- Answer questions about the studio
- Share an indicative range from our published pricing table
- Take a request for a site visit, design, and quotation
- Hand the conversation to a person when the bot cannot answer
By providing your mobile number or writing to us on WhatsApp, you consent to receiving such communications about your enquiry.
You may ask us to stop non-essential messages at any time. WhatsApp is operated by Meta; their terms and privacy policy also apply to that channel.
Sharing of information
We do not sell personal information.
We may share information with:
Service providers
Third-party providers that help us operate the website and messaging, including hosting, SMS delivery, and WhatsApp. See the list in Third-party services below.
Legal requirements
We may disclose information if required by law or to:
- Comply with legal obligations
- Protect safety
- Investigate fraud or misuse
- Protect our rights and property
Data retention
We retain enquiry and WhatsApp records only as long as necessary to:
- Follow up on a project you asked about
- Meet contractual obligations if work proceeds
- Comply with legal requirements
- Resolve disputes
A public visit count on the website is a number only. It does not identify you.
Data security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including storing layout photos with the enquiry rather than publishing them on the site.
No internet-based service can guarantee absolute security. Transmission of information occurs at your own risk.
Your rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Withdraw consent where applicable
- Request a copy of your data
Requests may be submitted using the contact information below, or through the request form or WhatsApp.
Deletion of your enquiry
Makers of Home does not operate a customer login. To ask us to delete an enquiry and related WhatsApp history that we hold, write to us through the website form or WhatsApp and say that you want your details removed.
We will delete personal information from our systems, subject to limited legal or security retention requirements (for example, if a contract or invoice already exists).
Children’s privacy
Makers of Home is a furniture studio for adults making decisions about a home. It is not directed at children.
If we become aware that personal information has been collected in violation of applicable laws, we will take reasonable steps to delete it.
International data transfers
Your information may be processed and stored in countries where our service providers operate (for example, hosting or WhatsApp).
We take reasonable measures to ensure appropriate safeguards are in place for such transfers.
Third-party services
We do not sell personal information. We do not use Google Sign-In, Apple Sign-In, or advertising networks. The website request form verifies a mobile number with an OTP sent on WhatsApp. WhatsApp is also a separate channel if you choose to write to us there.
These providers operate under their own privacy policies. We are not responsible for their privacy practices. Please review each policy using the links below.
| Service | Provider | Purpose | Categories of data shared |
|---|---|---|---|
| WhatsApp Business Cloud API | Meta Platforms, Inc. | Receive and reply to WhatsApp messages about enquiries, estimates, and visits; send a verification OTP for the request form | Phone number, message content, delivery metadata |
| MSG91 SMS | Directinfo Services Pvt. Ltd. (MSG91) | OTP to verify a mobile number on the request form (WhatsApp first; SMS if WhatsApp cannot deliver); optional alert to the studio when an enquiry arrives | Phone number, OTP or alert message content |
| Cloud hosting | Railway Corp. | Hosting the website, storing enquiries, layout photos, and WhatsApp session data | Information processed by the website and WhatsApp integration |
| Email delivery | The studio’s email provider, when configured | Alert the studio that a new enquiry was received | Name, phone, email, project, locality, pin code, notes, and any layout photo attached |
| Web fonts | Google LLC | Load the typefaces used on this website | IP address and browser data as described in Google’s privacy policy |
Provider privacy policy links
- Meta (WhatsApp): whatsapp.com/legal/privacy-policy
- MSG91: msg91.com/in/privacy-policy
- Railway: railway.com/legal/privacy
- Google (fonts): policies.google.com/privacy
Services we do not use
- Google Sign-In / Apple Sign-In for authentication
- Third-party advertising networks
- Sale or rental of personal information to data brokers
Cookies and similar technologies
This website does not set advertising cookies. The browser may store ordinary technical data required to load the page. Google Fonts, loaded from Google, may use cookies or similar technologies as described in Google’s policy.
You may manage cookies through your browser settings.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective when the revised policy is published at www.makersofhome.com/privacy_policy.
Continued use of the website or WhatsApp channel after updates constitutes acceptance of the revised policy.
Contact us
For questions about this Privacy Policy or our privacy practices, please contact:
Makers of Home
Nanak Home Collections
1st Floor, Start of ITPL Main Road
60 Feet Road, Near Moriz Restaurant
AECS Layout, Brookefield
Bengaluru, Karnataka 560037
India
Website: www.makersofhome.com
Request form: Free design and quotations